• All on-line transactions are contractually binding in accordance with U.K. Laws & Regulations
  
• Payment for our products is in advance.  Only payment for our installation service is required after fitting
  
• All fibrous plaster and concrete products are hand made to order, so allow up to 14 days for delivery from the date of the order and 21 days if installation is required from the date of the order
  
• As we make to order, if an ordering mistake has been made by the customer then there is a 50% handling charge on the original product, in addition to any delivery/pick-up charge
  
• We are not responsible if a customer has over ordered
  
• If an ordering mistake has been made by us, the company, then we will rectify the issue without charge and within an appropriate time frame
  
• Carry out a thorough inspection on all goods on receipt of delivery
• Fibrous plaster is fragile so minor cracks occasionally occur but are easily rectified by competent tradesmen on installation, therefore does not qualify as damaged or faulty
  
• We do not accept returns 14 days after receipt of the product, please notify us in advance of any returns and the reason
  
• Faulty or damaged products will be replaced without charge, after inspection by ourselves
  
• Returning an item which does not have damage will incur the appropriate delivery/pick-up charge
  
• We do not disclose or share any information with third parties

As we are a small and flexible company please contact us with any issues you may have and we will do our best to resolve any problems